Frequently Asked Questions

No. Rivur Health is designed to support and educate, not replace professional medical advice. Always consult with a qualified healthcare provider before starting, stopping, or changing any supplement regimen or treatment plan.

Rivur Health is for anyone interested in natural health and wellness—whether you're managing a few supplements, researching new health topics, or seeking personalized guidance. Our Evidence Preference system makes it suitable for both science-minded individuals and holistic wellness enthusiasts.

Intern Dr. Sprout (Q&A): Quick, on-demand answers to curious health questions.
Dr. Sage (Research): Summarizes health articles you find online and analyzes them against your evidence preferences.
Dr. Willow (Naturopath): Weekly check-ins with relationship-based care, personalized recommendations, and goal setting. (Paid tier only)

All three assistants have access to your profile, active supplements, evidence preferences, and Personal Knowledge Base. They work together as a unified team—for example, Dr. Willow can reference articles you saved via Dr. Sage when making recommendations.

Our AI assistants are trained on credible health information and respect your Evidence Preference setting. However, they are educational tools, not medical professionals. Always use your own judgment and consult healthcare providers for medical decisions.

You choose from four levels (Evidence-Based Only, Science-First with Openness, Balanced Integrative, or Holistic & Open-Minded). All three AI assistants respect this preference when providing recommendations and research analysis. You can change your preference anytime from your profile settings.

Absolutely! You can change your Evidence Preference at any time from your profile settings. All AI assistants will immediately respect your updated preference in future interactions.

Yes. All data is stored in Canada with 256-bit encryption. We comply with HIPAA (US), PIPEDA (Canada), and CCPA (California) regulations. AI processing happens in the US but data remains encrypted. We never sell your data.

All user data is stored on secure servers in Canada. While AI processing may happen in the US for performance reasons, your data is always encrypted in transit and at rest.

We don't offer a traditional trial because our free tier is available forever! You can explore Rivur Health with Dr. Sprout (Q&A) and Dr. Sage (Research) at no cost. Upgrade to access Dr. Willow and the Safety Dashboard anytime.

Absolutely! Cancel anytime from your account settings. You'll keep access through the end of your billing period, then automatically revert to the free tier with your data intact.